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design:tisd:index [2016/06/24 01:19] (current)
leo created
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 +  - Introduction
 +    - [[Preface]]
 +    - [[The Design beyond the Design]]
 +    - [[Crowdsourcing Map]]
 +    - [[How to use this book]]
 +  - What is service design
 +    - [[Definitions Service Design as an inter-disciplinary approach|Definitions:​ Service Design as an inter-disciplinary approach]]
 +    - [[5 Principles of Service Design Thinking A dynamic language for a dynamic approach|5 Principles of Service Design Thinking : A dynamic language for a dynamic approach]]
 +    - [[Marketing Connecting with people, creating value|Marketing : Connecting with people, creating value]]
 +  - Who are these service designers?
 +    - [[Fields of Service Design]]
 +    - [[Product Design Developing products with service applications|Product Design: Developing products with service applications]]
 +    - [[Graphic Design Providing visual explanation|Graphic Design: Providing visual explanation]]
 +    - [[Interaction Design Services as a series of interactions|Interaction Design: Services as a series of interactions]]
 +    - [[Social Design
 +    Delivering positive social impact|Social Design:
 +    Delivering positive social impact]]
 +    - [[Strategic Management The relentless quest for efficiency|Strategic Management: The relentless quest for efficiency]]
 +    - [[Design Ethnography Taking inspiration from everyday life|Design Ethnography:​ Taking inspiration from everyday life]]
 +  - Introduction
 +    - [[How does service design work ?]]
 +    - [[Tools of Service Design Thinking]]
 +    - [[The Iterative Process]]
 +    - [[AT-ONE]]
 +  - What are the tools of service design ?
 +    - [[This is a toolbox - not a manual]]
 +    - [[Stakeholder Maps]]
 +    - [[Service Safaris]]
 +    - [[Shadowing]]
 +    - [[Customer Journey Maps]]
 +    - [[Contextual Interviews]]
 +    - [[The five Whys]]
 +    - [[Cultural Probes]]
 +    - [[Mobile Ethnography]]
 +    - [[A Day in the Life]]
 +    - [[Expectation Maps]]
 +    - [[Personas]]
 +    - [[Idea Generation]]
 +    - [[What if...]]
 +    - [[Design Scenarios]]
 +    - [[Storyboards]]
 +    - [[Desktop Walkthrough]]
 +    - [[Service Prototypes]]
 +    - [[Service Staging]]
 +    - [[Agile Development]]
 +    - [[Co-Creation]]
 +    - [[Storytelling]]
 +    - [[Service Blueprints]]
 +    - [[Service Roleplay]]
 +    - [[Customer Lifecycle Maps]]
 +    - [[Business Model Canvas]]
 +  - Applied service design
 +    - [[Service Design Thinking in Practice]]
 +    - [[NL Agency and Design Thinkers Service design for a governmental organisation|NL Agency and Design Thinkers: Service design for a governmental organisation]]
 +    - [[Mypolice and Snook Service design for a public organisation|Mypolice and Snook: Service design for a public organisation]]
 +    - [[Hello Change and Funky Projects Services design for an application process|Hello Change and Funky Projects: Services design for an application process]]
 +    - [[UPMC and Carnegie Mellon University Service design for a hospital|UPMC and Carnegie Mellon University: Service design for a hospital]]
 +    - [[SEB and Transformator Service design for a bank|SEB and Transformator:​ Service design for a bank]]
 +  - Deep service design thinking
 +    - [[Deep Service Design Thinking]]
 +    - [[Integrating Service Design Thinking and Moticational Psychology]]
 +    - [[Service Design Research Yesterday, today and tomorrow|Service Design Research: Yesterday, today and tomorrow]]
 +    - [[Service Design and Biophilia]]
 +  - Appendix
 +    - [[References]]
 +    - [[Index]]
 +    - [[Fold-Out]]
 +    - [[Imprint]]
  
design/tisd/index.txt ยท Last modified: 2016/06/24 01:19 by leo